“Always deliver on your PROMISES to customers.”
PROMISES are commitments that we make to others, in this case – our valued CUSTOMERS. When we break our PROMISES to them - it likely does more to hurt us, and our reputation, than it does to hurt them. When we COMMIT … be very sure that we can DELIVER. Deliver just a little bit more and you'll DELIGHT your clients.
That’s the road that will lead to SUCCESS!
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I totally agree with you in terms of how business should deliver their promises to their customers in order to improve customer services and satisfaction. Once a business makes commitments to deliver high quality service to its customers, it should do what it says and maybe doing more than what it should deliver.
ReplyDeleteI once visited a salon in Toronto where they not only provide good customer services, but also deliver services more than what I had asked by having the flexibility to adjust my schedule with theirs. Here is a link to my blog, feel free to check it: http://su.pr/2Fj4FF.